Question 1

How do I place an order

Accepted Answer

Once you have found what you are looking for, select the size (if applicable), indicate the quantity, and click on "Add to Cart". It's that easy! You will then go through the checkout process via PayPal to complete your order. An email confirmation will be sent to you when your order has been received.

Question 2

Is it safe to order from your site?

Accepted Answer

Yes! Our site is utilized with the latest SSL encryption methods to ensure your private information is secure. On top of that using PayPal as your payment gateway you don't have to share your credit cards with anyone but your PayPal account.

Question 3

Do I need to enter a Promo or Coupon Code?

Accepted Answer

We offer promotional discounts to our mailing list members from time to time. To become a mailing list member go here ''www.fallenariseofficial.com'' and fill with your e-mail the form at the bottom of the page.

Question 4

How do I pay?

Accepted Answer

Orders are completed online with a credit card or your debit card displaying the Visa or MasterCard logo via PayPal.

Question 5

Did my payment go through?

Accepted Answer

When we receive your order, you will receive an email confirmation usually within minutes. If you do not receive an email, e-mail us at fallenarisemusic@gmail.com before placing another order.

Question 6

Can I place an order over the phone?

Accepted Answer

Unfortunately at the moment you cannot process an order via phone.

Question 7

International Orders

Accepted Answer

Yes! We ship orders outside Greece. Shipments should take 10-12 working days. The actual delivery date can vary from country to country depending on customs clearance for your respective country.

Question 8

Will I be notified if my item isn't in stock?

Accepted Answer

Fallen Arise makes every effort to get your purchases to you as quickly as possible. Once the product is back in stock, it ships immediately to you.

Question 9

How do I cancel my order?

Accepted Answer

If you would like to cancel your order please send us an e-mail to fallenarisemusic@gmail.com and we will do our best to assist you. However, we cannot cancel orders that have already shipped.

Question 10

Will I receive any notification e-mail after I place my order?

Accepted Answer

Yes! Our system will send you straight after your order a confirmation e-mail with all details of your order. Once you order will ship there will be another e-mail to inform you with your tracking number and all the details needed to track your package (if applicable).

FAQ

Frequently asked questions